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Shipping & Return Policy

Shipment

Thank you for shopping at Luno Studios.

We work with reliable logistics and shipping partners to deliver your order to you quickly and safely.

Processing time

  • Orders are usually processed within1–3 working daysprocessed and sent.
  • No processing or shipping takes place on weekends and public holidays.
  • In case of particularly high order volume, the processing time may be slightly longer.

Delivery times

The delivery time depends on the respective shipping warehouse of the product:

  • Shipping from a warehouse within the EU or the USA:that.5–9 working days
  • International shipping (e.g. from China):that.12–20 working days

Please note that the stated delivery times are non-binding guidelines. Delays due to customs clearance, weather conditions, holidays, or the shipping provider may occur in individual cases. Therefore, please plan for additional time.3–4 working daysa.

Shipment tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. It may take up to 48 hours for the tracking information to become available from the shipping provider.


Returns & Complaints

Your statutory rights, in particular your statutory right of withdrawal and your statutory warranty rights, remain unaffected by this policy.

Damaged, faulty, or incorrectly delivered items

If your order is damaged, defective, or does not match the ordered goods, please contact us.within 14 days of receiving the delivery.

Please send us:

  • Your order number,
  • a brief description of the problem as well as
  • Meaningful photos or a short video of the defect.

After reviewing your request, we will work with our shipping partner to find a suitable solution. Depending on the individual case, this will involve a replacement, a subsequent delivery, or a refund.

Statutory right of withdrawal

Consumers generally have a statutory right of withdrawal from14 daysPlease refer to our [link/document/section] for details, conditions, and consequences of cancellation.separate cancellation policy.

Contact

If you have any questions about your order or a complaint, you can reach our customer service at any time via the contact options listed on our website or by email at contact.luno-studios@gmail.com